The FAIS Ombud is offering a valuable opportunity for recent graduates to gain practical experience through its Client Care Graduate Internship Programme in Pretoria. This 12-month contract provides a structured environment for learning and development within the financial services sector. The program aims to equip interns with essential skills while contributing to the Ombud’s mission of resolving public complaints against financial service providers.
Understanding the FAIS Ombud Client Care Graduate Programme
The Ombud for Financial Services Providers (FAIS Ombud) is seeking a graduate trainee to join its Client Care Department. This initiative is part of a broader Graduate Recruitment Programme designed to offer practical workplace experience, competency-based training, and mentorship. By participating, graduates can build a foundation for their careers while supporting the important work of the FAIS Ombud in the South African labour market.
Internship Details
- Organisation: Ombud for Financial Services Providers (FAIS Ombud)
- Position: Client Care Graduate
- Reference Number: REC26-07
- Department: Client Care
- Industry: Call Centre
- Job Type: Contract
- Number of Positions: 1
- Duration: 12 months
- Salary: Market Related
- Location: Pretoria East, Gauteng
- Closing Date: 25 September 2026
Essential Requirements for Applicants
To be considered for this internship, candidates must meet specific criteria. Firstly, applicants must be South African citizens and possess a valid South African identity document. Academically, a strong foundation is required, with candidates needing an Office Administration Diploma at NQF Level 6. Beyond formal qualifications, a solid academic record, good computer skills, and a genuine interest in public service and the financial sector are important. The FAIS Ombud also looks for individuals who are energetic, self-driven, focused on meeting deadlines, and capable of performing well in a demanding work setting.
What the Internship Offers Graduates
Successful candidates will be placed within the Client Care Department, where they will receive hands-on training and guidance from an assigned mentor. This program offers significant exposure to the types of complaints lodged by the public against financial service providers. Interns will have the chance to collaborate with experienced professionals, including lawyers, financial planners, investigators, and negotiators, gaining diverse insights into the field.
Key Responsibilities of the Intern
The Client Care Graduate will play a supportive role in several critical functions. This includes registering new complaints accurately and efficiently. A key task will be assessing whether incoming complaints fall within the jurisdiction of the FAIS Ombud. Interns will also be responsible for guiding complainants on matters of jurisdiction and identifying the main issues presented in their complaints. They may need to request additional information to fully understand a case. Furthermore, the role involves referring matters that are outside the FAIS Ombud’s scope to appropriate organizations and maintaining communication with both complainants and financial service providers.
Necessary Skills and Competencies
Beyond formal qualifications, the FAIS Ombud seeks candidates who demonstrate strong problem-solving abilities. Excellent interpersonal and communication skills are also vital for interacting effectively with diverse individuals. The ability to work well under pressure, manage multiple deadlines, and contribute positively to a team environment are highly valued. Additional desirable skills include presentation capabilities, conflict management, and people management.
Employment Equity Considerations
In line with its commitment to diversity and inclusion, the FAIS Ombud will give preference to black female candidates and persons living with disabilities. This aligns with the organization’s Employment Equity targets and aims to foster a representative workforce.
Background Checks
Candidates who are recommended for the position may be subject to comprehensive background checks. These checks can include security screening, psychometric testing, and verification of academic qualifications and other credentials to ensure suitability for the role.
How to Apply
Applications for the FAIS Ombud Client Care Graduate Internship 2026 must be submitted online through the FAIS Ombud’s dedicated recruitment portal. Interested individuals can access the application form directly via the provided link. For those wishing to explore other opportunities, the main recruitment portal is also available.
Application Deadline
All applications must be submitted by 25 September 2026. Late applications will not be considered.
Contact Information for Enquiries
For any questions regarding the internship program, candidates can contact Ms. Gontse Setseta. She can be reached by telephone at 012 762 5000. Please note that correspondence will only be entered into with shortlisted candidates. The FAIS Ombud reserves the right not to make an appointment.
Conclusion
The FAIS Ombud Client Care Graduate Internship Programme represents a significant opportunity for graduates to gain practical experience in a critical sector. By engaging with real-world complaints and working alongside seasoned professionals, interns can develop valuable skills and a deeper understanding of financial services regulation. Meeting the application requirements and submitting your application before the September 25, 2026 deadline will be the first step towards potentially launching a rewarding career in public service.
