The Cross-Border Road Transport Agency (C-BRTA) is offering a valuable opportunity for recent graduates to gain practical experience through its Receptionist / Contact Centre Internship Programme. This 24-month contract, based in Gauteng, South Africa, aims to equip participants with essential skills in communication, customer service, and general administration. The program provides a structured environment for learning and development, with a remuneration package of R96,000 per year.
Understanding the C-BRTA Internship Program
The C-BRTA Receptionist / Contact Centre Internship is designed to bridge the gap between academic learning and the professional world. It focuses on developing core competencies required for front-desk and customer interaction roles. This internship is a stepping stone for individuals looking to build a career in office administration and customer service.
Key Details of the Internship
Organization: Cross-Border Road Transport Agency (C-BRTA)
Position: Receptionist / Contact Centre Intern
Reference Number: CS 003/08/2026
Department: Corporate Services
Job Type: Contract
Number of Positions: 1
Duration: 24 months
Remuneration: R96,000 per annum (all-inclusive)
Location: Gauteng, South Africa
Closing Date: 08 September 2026
Minimum Requirements for Applicants
To be considered for this internship, candidates must meet the following criteria:
- Educational Qualification: A Grade 12 / Matric certificate is essential. Additionally, applicants should hold a National Diploma or Degree in Office Administration, Business Administration, Customer Service, or a related field.
- Computer Skills: Proficiency in computer use, including strong knowledge of Microsoft Office Suite, is required.
- Communication Skills: Excellent written and verbal communication abilities are necessary. Good telephone etiquette is also a key requirement.
- Customer Service: Demonstrated customer service skills are important for interacting with visitors and handling inquiries.
- Administrative Skills: Experience or understanding of office administration and document management is beneficial.
Core Responsibilities of the Intern
The successful candidate will be involved in a range of duties that support the smooth operation of the C-BRTA’s front desk and contact centre functions. These include:
- Front-Desk Operations: Welcoming and assisting visitors, managing the reception area, and ensuring a professional environment.
- Communication Handling: Answering and directing telephone calls, responding to customer inquiries via phone and email, and managing general correspondence.
- Administrative Support: Assisting with various administrative tasks, supporting the team with daily office activities, and providing help with meeting and boardroom arrangements.
- Record Keeping: Maintaining organized records and assisting with document management as needed.
Essential Competencies for Success
Beyond the minimum qualifications, the C-BRTA looks for candidates who exhibit specific behavioral competencies. These include:
- Communication: The ability to convey information clearly and effectively.
- Customer Service: A commitment to providing excellent service to all stakeholders.
- Teamwork and Collaboration: The capacity to work effectively with colleagues and contribute to team goals.
- Innovation: A willingness to think creatively and suggest improvements.
Internship Remuneration and Duration
The internship offers a competitive remuneration package of R96,000 per year, paid on an all-inclusive basis. The program is structured as a 24-month contract, providing a substantial period for skill development and professional growth.
Application Process and Required Documents
Interested candidates must submit their applications online through the C-BRTA recruitment portal. The application package should include:
- A detailed Curriculum Vitae (CV).
- Certified copies of educational qualifications.
- A certified copy of the applicant’s South African ID document.
It is important to ensure that all submitted documents are certified and up-to-date.
Employment Equity Considerations
The C-BRTA is committed to its Employment Equity targets. The agency encourages applications from individuals belonging to designated groups, including people living with disabilities. The selection process will adhere to the principles of fair and equitable recruitment.
How to Apply
Applications for the C-BRTA Receptionist / Contact Centre Internship 2026 must be submitted via the official C-BRTA jobs portal. A direct link to the application can be found on their careers page.
Application Closing Date: 08 September 2026. Late applications will not be considered.
Enquiries
For any questions regarding the internship program, applicants can contact Donation Shilubane at 012 471 2000.
Important Application Notes
Candidates should note that if they do not receive any feedback from the C-BRTA within one month after the closing date, their applications should be considered unsuccessful. The agency reserves the right to conduct background and reference checks on shortlisted candidates and may choose not to make an appointment.
Conclusion
The C-BRTA Receptionist / Contact Centre Internship offers a significant opportunity for graduates to gain hands-on experience in a professional environment. By meeting the requirements and demonstrating the key competencies, aspiring professionals can secure a position that will help build a strong foundation for their future careers in administration and customer service.
